Storage South Ruislip Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage South Ruislip provides storage and related removal services to customers. By booking, using, or accessing any storage unit, removal service, or associated service, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking or using our facilities or services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company, or other entity that books or uses our storage units, removal services, or associated services.
Services means any storage, removal, collection, delivery, packing, loading, unloading, handling, or related services provided by us.
Storage Unit means any unit, room, container, cage, compound, or other space allocated for storage purposes.
Goods means any items, furniture, equipment, personal belongings, or other property that you deliver to our premises or which we handle in the course of providing removal or storage services.
Agreement means the contract between you and us comprising these Terms and Conditions and any written confirmation or schedule provided at the time of booking.
2. Scope of Services
Storage South Ruislip provides storage units and associated removal and transport services to domestic and business customers. Services may include short-term and long-term storage, home or office removals, collection and delivery of goods to and from the storage facility, and handling services such as loading and unloading.
We reserve the right to refuse to provide services or to refuse to store goods at our discretion, for example where goods are prohibited, unsafe, or where we reasonably believe your use may breach these Terms and Conditions or any applicable law or regulation.
3. Booking Process
All services must be pre-booked. Bookings may be made through our website booking form, in person at our premises, or through other booking channels we make available from time to time.
When making a booking, you must provide accurate and complete information, including the type and estimated volume of goods, access details at collection and delivery addresses, any parking or access restrictions, and any special handling requirements. We may rely on the information you provide when planning vehicle size, staffing levels, and storage unit allocation.
A booking is not confirmed until we have accepted it and issued a booking confirmation. We may issue this confirmation in writing or by electronic means. The Agreement between you and us comes into force on the date of our booking confirmation.
If we identify a material discrepancy between the information provided at the time of booking and the actual circumstances on the day of service, we may adjust the price, refuse to carry out part of the work, or reschedule the service at our discretion.
4. Duration and Access
For storage services, your right to occupy a storage unit starts on the agreed commencement date stated in your booking confirmation and continues until terminated in accordance with these Terms and Conditions. The minimum storage period, if any, will be set out in your booking confirmation or tariff.
Access to the storage facility and your allocated storage unit is subject to our standard opening hours and any security procedures we reasonably impose. We may temporarily restrict access for health and safety reasons, maintenance, or security requirements. We will, where reasonably practicable, give advance notice of planned closures.
You must not share access codes or keys with unauthorised persons and must ensure that your unit is properly locked and secured after each visit. You are responsible for any persons you allow into the facility.
5. Payments and Charges
Our charges for storage and removal services are set out in our tariff or as otherwise communicated to you at the time of booking. All charges are payable in the currency stated in your booking confirmation and are exclusive of any applicable taxes unless stated otherwise.
For storage services, charges are usually payable in advance on a weekly or monthly basis, as specified in your booking confirmation. For removal and transport services, we may require a deposit at the time of booking, with the balance payable before or on completion of the service.
Payment methods will be advised by us and may include card payments, bank transfers, or other accepted payment options. You agree to ensure that cleared funds are received by the due date. Failure to pay on time may result in suspension of access to your storage unit, postponement of removal services, and application of late payment charges.
If any payment is overdue, we reserve the right to charge interest on the overdue amount at a reasonable rate and to recover all reasonable costs incurred in the recovery of outstanding amounts, including administrative and legal costs.
6. Deposits and Security Rights
We may require a deposit as security for your obligations under the Agreement. The amount and terms of any deposit will be communicated to you before you confirm your booking. Subject to any outstanding sums or damage charges, deposits are normally refundable at the end of the storage period or upon completion of the relevant services.
We have a contractual lien and right of sale over any goods stored with us in respect of unpaid charges. If charges remain unpaid after reasonable notice, we may, at our discretion, withhold access to the goods, sell or otherwise dispose of some or all of the goods, and apply the proceeds towards any outstanding sums, reasonable costs of sale, and associated expenses. Any balance remaining after deduction of such sums will be held for you.
7. Cancellations and Amendments
You may request to cancel or amend a booking by contacting us as soon as possible. The effective date of cancellation is the date on which we confirm receipt of your cancellation request.
For removal and transport services, if you cancel more than a specified period before the scheduled service date, any deposit paid may be refunded or partly refunded in line with our current cancellation policy. If you cancel within a shorter period before the service date, we may retain all or part of the charges to reflect reasonable costs and lost bookings.
For storage services, you may terminate your storage agreement by providing the notice period specified in your booking confirmation or tariff. If insufficient notice is given, you may be charged for the equivalent notice period, even if you vacate earlier.
If you wish to amend the service date, the size of storage unit, or the scope of removal work, we will try to accommodate your request but cannot guarantee availability. Amendments may result in changes to the price. Where suitable alternatives are not available, your request may be treated as a cancellation and rebooking in accordance with these Terms and Conditions.
8. Customer Responsibilities
You are responsible for:
Ensuring that all information supplied at booking and prior to service is accurate and complete.
Properly packing, labelling, and securing your goods, unless you have agreed with us in advance for packing services to be provided.
Complying with all access and site rules notified by us, including parking, loading, and health and safety instructions.
Ensuring that any required permissions, parking suspensions, or access arrangements at collection and delivery addresses are in place before the service date.
Obtaining and maintaining adequate insurance for your goods during storage and transit, unless we explicitly agree in writing to provide specific insurance cover.
9. Prohibited and Restricted Goods
You must not store or request us to handle any of the following prohibited goods:
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, corrosive, toxic, or otherwise hazardous substances.
Compressed gases or pressurised containers other than standard household aerosols.
Perishable goods, live animals, plants, or any living creature.
Illegal goods, stolen property, counterfeit items, or substances whose possession or storage would breach any law.
Waste materials, including household rubbish, building waste, and items intended solely for disposal.
If we discover or reasonably suspect that prohibited goods are present, we may remove, treat, or dispose of such goods at your cost, and we may terminate the Agreement with immediate effect. You will be liable for any loss, damage, or expense resulting from your breach of this clause.
10. Waste Regulations and Disposal
Storage South Ruislip operates in accordance with applicable waste and environmental regulations. Our storage units and removal vehicles must not be used for the disposal or dumping of waste. You must not leave unwanted items, packaging, or rubbish in corridors, loading areas, vehicles, or any communal spaces.
Where you request us to dispose of unwanted items, this must be agreed in advance and may attract additional charges. We reserve the right to refuse to dispose of any item that we consider hazardous, regulated, or unsuitable for standard waste streams. You are responsible for any additional costs arising where specialist disposal routes are required.
If you abandon goods in a storage unit or at our premises after the end of your Agreement, we may treat such goods as waste or uncollected property. We may remove, sell, recycle, or dispose of the goods at our discretion and recover from you all reasonable costs of clearance, transport, and disposal, as well as any outstanding charges.
11. Liability and Risk
Your goods remain at your risk during storage and during removal or transport unless otherwise agreed in writing. You are strongly advised to arrange suitable insurance cover for the full replacement value of your goods for the duration of storage and any removal services.
We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods, whether in transit or in storage, will be limited to a reasonable amount, having regard to the nature and value of the goods and the level of charges, unless a higher amount has been expressly agreed in writing and any required additional fee has been paid.
We will not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, industrial action, lockouts, war, terrorism, civil unrest, or the actions or omissions of third parties such as building managers or local authorities.
We will not be liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
12. Claims and Notification
If you believe that your goods have been lost or damaged while in our custody or control, you must notify us in writing as soon as reasonably possible and in any event within a reasonable time after you first become aware of the loss or damage.
You must provide reasonable evidence of loss or damage, including descriptions, photographs, and proof of value where available. We may inspect any allegedly damaged goods before any remedial action is taken. Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect the assessment of any claim.
13. Indemnity
You agree to indemnify and keep us indemnified against all claims, demands, losses, damages, costs, and expenses arising from:
Your breach of these Terms and Conditions.
The storage or handling of prohibited or hazardous goods.
Your failure to comply with waste regulations or environmental requirements.
Any claim by a third party in connection with the goods or your use of our services, except to the extent caused by our negligence or breach of contract.
14. Termination
Either party may terminate the Agreement for storage services by giving the other the required notice period specified in the booking confirmation or tariff. Upon termination, you must remove all goods from the storage unit by the end of the notice period and leave the unit in a clean and tidy condition.
We may terminate the Agreement immediately by written notice if you fail to pay any sum due, commit a serious breach of these Terms and Conditions, use the storage unit for an unlawful purpose, bring prohibited goods onto the premises, or act in a manner that endangers our staff, other customers, or property.
Upon termination, any outstanding charges become immediately due and payable. If you fail to remove your goods, we may exercise our rights in relation to abandoned goods and unpaid charges as set out in these Terms and Conditions.
15. Data Protection and Privacy
We will process personal data in connection with your booking and use of our services in accordance with applicable data protection laws. We may collect and store information such as your name, address, contact details, identity documents, payment information, and records of your interactions with us.
We will use your personal data for purposes including administration of your account, provision of services, security and access control, prevention and detection of crime, and compliance with legal obligations. We may share necessary data with trusted third parties such as payment processors, insurers, and regulatory authorities, where required for these purposes.
16. Variations to Terms
We may from time to time update or amend these Terms and Conditions to reflect changes in law, industry practice, or the operation of our services. Where changes materially affect existing storage customers, we will provide reasonable notice of the updated terms. Continued use of our services after the effective date of any changes will constitute acceptance of the revised Terms and Conditions.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
You may not assign, transfer, or sub-license any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that any such transfer does not materially reduce your protections under this Agreement.
These Terms and Conditions, together with any booking confirmation or written agreements between you and us, constitute the entire agreement between the parties in relation to the services and supersede any prior representations, understandings, or agreements, whether written or oral.
